Rating
Had to replace my heating and air conditioning system. It was a mess from the previous owner. FixMyAC quickly reviewed it and gave we a comprehensive set of options to correct the situation. Caleb did a great job with the proposals. Michael and Santos did an exceptional job installing it. Also the we’re on time, neat with their work, attentive and courteous. Can’t say enough for FixMyAC!
My original AC unit stopped working right before the 4th of July holiday. Stephanie was able to get a technician out the same day. It was beyond repair, but Damian provided us with a portable AC unit we can rent until the new system is installed.
I've worked with the Coolchange (919fixmyac) team for over ten years. I selected them because I wanted a partner to help maintain my aging units and the entire team delivered. Stephanie and Brittany are always attentive and do an excellent job with contracts and dispatching, creating a superior customer experience. Miles and his service team also continue to exceed expectations with the spring and fall scheduled maintenance. His prior military service shines in his work, marked by his thoroughness and attention to detail. Coolchange(919fixmyac) replaced both of these AC/Furnace systems in May, and that experience exceeded my expectations. Working with Caleb during the sales and SOW process was a pleasure. He was also very knowledgeable and a pleasure to work with. Most importantly, I want to mention the installation crew, Santos and Michael. Like Miles, they took great care in the work and operated like a machine, completing the installation ahead of schedule. They were very personable and highly attentive as well. Stephanie and Brittany were excellent, as is always the case.
I had them diagnose my 18 year old heat pump that quit in February '23. Wasn't cost effective to repair (compressor took a dump) so they replaced. Install incorrect unit (incorrect voltage). Not really their fault because it was mislabeled. Returned with correct unit in three days. The techs were very nice and professional. They worked in the cold rain to get it done with no complaining. The office ladies communicated very well. Did what they said and show up when they promised.
Miles did a fantastic job inspecting the home I was considering buying. He was thorough, methodical and took time to answer any questions I had as he conducted his inspection, not to mention related well person to person. I felt I had an excellent grasp of the situation from the inspection. Well worth it!
Amazing people and service. My AC went out and with 2 young kids in summer heat that is no fun. They understood completely and had my AC up and running immediately. I can't thank them enough.
This company was amazing from start to finish. They communicated with me through the entire process as well and gave me the best price in the area. The tech was very professional and knowledageable of my AC unit. As long as I am in the Raleigh area this company has my business.
Did a through check of my unit. Didn't try to pressure me too but anything
Called because my AC wouldn't engage in the middle of summer. Scheduled me next day, Santos came by, asked me for particulars on what was happening, and then immediately got to work. He was very polite and humored me by laughing at my dumb jokes. I accidentally steered him to the wrong heat pump for my townhouse and likely wasted an hour+ of his work day, after 5pm. He was courteous and polite regardless, and didn't charge me for a service he provided while troubleshooting a problem that didn't exist, because I pointed him in the wrong direction. He was not only good natured and polite about it, he had every right to charge me and didn't. My AC was repaired the same day he came in. I highly recommend this company.
I called our usual A/C company on Saturday and was told they would call back. No call back Saturday or Sunday. My husband called on Monday and they said they could be out on Wednesday. We have older dogs that can’t handle the heat. I have heard the ad for 1-800 fix my A/C several times so I called and was greeted by Gina, a kind and energetic voice that took my information and said I can get a technician out today. Within two hours Eric a very professional and knowledgeable technician came out and tested our unit, made a diagnosis, cleaned and repaired the unit. He explained everything both in person and on the invoice. Our A/C is now working great. We would definitely recommend this company and we will be using them for future A/C maintenance. J. Dewell
I absolutely love doing business with this company. We have used them for years and their workers really show integrity and superior knowledge. They have done both maintenance and repairs on my unit until it came time for us to get a new AC, which they installed. Really happy with the whole company! If you want to be COOL, give JD and his group a call! 😎
