Rip Off Alert!
I have an old AC unit that started blowing hot air. I figured if the problem was anything less than a compressor, it would be worth it to fix and keep running for a couple more years.
The tech, Sean, came out and said I needed to replace two parts, the capacitor and the contactor. I was charged 439$ for these two parts which took five minutes to install and were charged at a 1000 percent markup. However, he did not show me any proof that the parts were defective nor did he leave the supposedly defective parts with me. Also, I just had the capacitor replaced a couple years before.
It soon became apparent that the problem that was not fixed. The next week was exceptionally cool with temperatures in the low 70s, yet the AC ran constantly just to squeeze out a little cool air which was basically the same temperature as outdoors. As soon as the heat went back up this week, the compressor cut out again.
In short, the actual problem with my AC was a failing compressor, which Sean admitted on his second visit. Nonetheless, he tried to sell me on a coil cleaning and refrigerant recharge.
Obviously, FixmyAC will never admit that the two parts they replaced did not need replacing and were not the actual problem. Sean saw an easy way to charge me a lot of money for parts with little work on his part, and after 20 years in the business I'm sure he knows that a failing compressor will temporarily blow cold after being shut off for several hours. They tell you to shut off your AC hours before they come, supposedly so that the coils aren't frozen, but I suspect this is a secondary reason. Quite the little scam.
The owner, JD, is an excellent talker and I'm sure he is successful in convincing most unhappy customers that the issue is their fault. He pivoted seamlessly from saying that the compressor just suddenly failed in a week's time, to blaming me for not cleaning the unit, and finally questioning why it took a whole 10 days for a second call if the unit wasn't fixed. Well, here is your answer JD, I took over a week to call back because the temps last week were exceptionally cool which put less stress on the failing compressor and made it less noticeable to me. There was never anything wrong with those parts they replaced, and it only appeared to be fixed because of the 12 hour break I gave the AC and the cool temperatures that week.
I offered to accept a partial refund for the unnecessarily replaced parts but JD wasn't having that. I spent almost an hour debating back and forth with him on the phone. During the conference call Sean he stated that he was sick of customers complaining. There must be a lot of us. Now I have no recourse but to contact the BBB.
To sum up, FixmyAC sold me two unnecessary parts when the real problem was a failing compressor, never showed any evidence that those parts did in fact fail, and refused to give me even a partial refund. Now theyre trying to block a negative review by making their page display in French.
To anyone who reads this, I recommend two things: First, have them diagnose the problem and if they want to replace parts, order them and replace them yourself. Obviously this would not have solved the problem in this case, but it would have saved me a bunch of money. Secondly, if they do replace parts, have them leave the old part with you. There is no reason for them to take a supposedly broken part with them unless they are trying to rip you off.